How we collect, use, and protect your personal information when you use BookingRadar. Please read this carefully so you understand exactly what happens to your data.
This Privacy Policy is issued by Booking-tours Inc., a Delaware corporation with registered offices at 201 N Brand Blvd, Suite 200, Glendale, CA 91203, United States. In this document, "BookingRadar", "we", "us", and "our" refer to Booking-tours Inc. We operate the website at bookingradar.com, related mobile applications, and related social channels (together, the "Platform").
For users with habitual residence in the Russian Federation, the Platform is operated by a separate Israeli-registered legal entity. A separate Privacy Policy applies to those users and is available at bookingradar.com/ru/info/privacy-policy. This document does not apply to Russian Federation residents.
We collect personal information when you visit the Platform, create an account, make a Booking, contact our support team, or interact with our communications. This document explains what we collect, why we collect it, who we share it with, how long we keep it, and what rights you have over it.
We are committed to handling your information in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable national and state privacy laws.
By using the Platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal information, please do not use the Platform.
For any privacy-related question, request, or complaint, contact us at sales@bookingradar.com. If you are an EU or UK resident, you may also lodge a complaint with the data protection authority in your country of residence. If you are a California resident, you may contact the California Privacy Protection Agency.
When you create an account, make a Booking, or interact with our services, we collect the following categories of information:
When you visit the Platform, we automatically collect certain information about your device and how you use the Platform:
We also receive personal information from third parties in connection with our services:
We do not collect biometric data, do not knowingly collect any data from children under 18, do not collect more sensitive special-category data than is strictly necessary for a Booking (for example, dietary needs you voluntarily disclose), and do not perform automated decision-making with legal or similarly significant effects.
We use your personal information for the following purposes. Where you are a resident of the European Union, the European Economic Area, or the United Kingdom, the table below also identifies the legal basis under Article 6 GDPR for each purpose.
To create and manage your account, accept and process your Bookings, transfer the necessary booking information to the Operator, send you booking confirmations and Vouchers, process payments and refunds, and respond to support requests.
Legal basis (EU/UK): performance of a contract with you (Article 6(1)(b) GDPR).
To analyze how users interact with the Platform, identify and fix technical issues, develop new features, and improve our search, ranking, and personalization algorithms.
Legal basis (EU/UK): our legitimate interest in operating and improving a useful platform (Article 6(1)(f) GDPR).
To send transactional messages (booking confirmations, support replies, account notices, and service updates), and, where permitted, marketing communications about Travel Experiences and offers we think you would value.
Legal basis (EU/UK): performance of a contract for transactional messages (Article 6(1)(b)); your consent for marketing communications where consent is required (Article 6(1)(a)); legitimate interest for marketing to existing customers under the soft opt-in rule of the ePrivacy Directive (Article 6(1)(f)).
To detect, investigate, and prevent fraudulent transactions, abuse, security incidents, and violations of our Terms.
Legal basis (EU/UK): our legitimate interest in protecting the Platform, our users, and our business (Article 6(1)(f) GDPR), and compliance with legal obligations to prevent fraud.
To comply with tax, accounting, anti-money-laundering, sanctions, consumer protection, and other obligations imposed by law on us or on our payment processors and operators.
Legal basis (EU/UK): compliance with a legal obligation (Article 6(1)(c) GDPR).
To establish, exercise, or defend legal claims and to enforce our Terms.
Legal basis (EU/UK): our legitimate interest in protecting our legal rights (Article 6(1)(f) GDPR).
For any other specific purpose for which you have given us explicit consent. You may withdraw consent at any time without affecting the lawfulness of any processing carried out before withdrawal.
Legal basis (EU/UK): your consent (Article 6(1)(a) GDPR).
We use cookies, pixels, web beacons, local storage, and similar technologies to operate the Platform, analyze usage, remember your preferences, and deliver relevant marketing.
We use four broad categories of cookies and similar technologies:
For non-essential cookies, we ask for your consent through a cookie banner the first time you visit the Platform. You can change your preferences at any time through the cookie preferences link in our footer or by clearing cookies in your browser settings.
Detailed information about each cookie we use, its purpose, and its duration is available in our separate Cookie Policy.
Some browsers send a "Do Not Track" signal. There is no industry consensus on how to interpret this signal. We currently do not respond differently to Do Not Track signals; instead, our cookie consent mechanism gives you direct control over non-essential tracking.
We do not sell your personal information. We share your information only as necessary to provide the Platform, comply with the law, or with your consent.
When you make a Booking, we share the information necessary for the Operator to deliver the Travel Experience: traveler names, contact details, booking details, special requests, dietary or accessibility needs, and any identification or visa information required by the Operator. Operators are independent controllers of the data we share with them and are responsible for complying with applicable data protection laws when handling your information for the purpose of delivering your Travel Experience.
We use third-party service providers to operate the Platform. These providers process your information only on our instructions and only to the extent necessary to perform their services. The categories of service providers we use include:
We enter into written data processing agreements with each service provider that requires GDPR-compliant safeguards where applicable.
We may disclose your information to courts, law enforcement, regulators, or other public authorities when we are required to do so by law, court order, or valid legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of BookingRadar, our users, or others.
If we are involved in a merger, acquisition, restructuring, financing, sale of assets, or transition of services to another provider, your information may be transferred as part of that transaction, subject to standard confidentiality obligations and continued application of this Privacy Policy or an equivalent successor policy.
We may share your information with other parties when you give us specific consent to do so.
We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for analytics, research, marketing, or other business purposes without restriction.
BookingRadar is based in the United States and operates internationally. Your personal information may be transferred to, stored in, or processed in countries other than your country of residence, including the United States, Israel, the European Economic Area, and other countries where our service providers and Operators are located. Some of these countries may have data protection laws that differ from those in your country of residence.
When we transfer personal information from the EEA or UK to a country that the European Commission or the UK government has not deemed to provide an adequate level of protection, we use one or more of the following safeguards:
When you book a Travel Experience that takes place in a country outside the EEA, your personal information will necessarily be transferred to the Operator in that country in order to deliver the Travel Experience. By making such a Booking, you acknowledge that this transfer is necessary for the performance of the contract between you and the Operator (Article 49(1)(b) GDPR).
You may request a copy of the relevant transfer safeguards by emailing sales@bookingradar.com.
We retain your personal information only as long as necessary for the purposes for which it was collected, plus any additional period required by law. The following table summarizes our standard retention periods:
When personal information is no longer necessary, we delete it or irreversibly anonymize it. Where deletion from backup systems is technically infeasible in the short term, we will isolate the data and delete it during the next regular backup rotation.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:
No method of transmission over the internet or storage on electronic systems can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for promptly notifying us of any suspected unauthorized use of your account.
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, you, in accordance with applicable law.
Regardless of your country of residence, you have the right to:
If you are resident in the European Union, European Economic Area, or United Kingdom, you have the following additional rights under GDPR and the UK Data Protection Act:
To exercise these rights, contact us at sales@bookingradar.com. We will respond within one month, with the possibility to extend this period by two further months in cases of complex or numerous requests, in which case we will inform you of the extension within the first month.
EU Article 27 representative. We do not currently have a designated Article 27 representative in the European Union. EU residents may contact us directly at sales@bookingradar.com for any privacy matter, and may also lodge a complaint with the data protection authority in their country of residence. We will designate an EU representative when required to do so by law and update this Privacy Policy accordingly.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Categories of personal information collected and disclosed. In the preceding 12 months, we have collected the categories of personal information described in Section 1 (identifiers, commercial information, internet activity, geolocation, professional information, and inferences). We have disclosed these categories to the categories of recipients described in Section 4. We have not sold personal information for monetary consideration.
To exercise your California rights, contact us at sales@bookingradar.com. We will respond within 45 days. We may need to verify your identity before processing your request.
If you are a resident of the Russian Federation, this Privacy Policy does not apply to you. Please refer to the separate Privacy Policy at bookingradar.com/ru/info/privacy-policy.
You may use an authorized agent to exercise your rights on your behalf. We may require the agent to provide proof of authorization and may require you to verify your own identity directly with us.
The Platform is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you are under 18, do not register an account or submit any personal information to us.
If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us at sales@bookingradar.com so we can promptly delete that information.
When you make a Booking that includes minor travelers (children traveling with you), we collect only the limited information necessary for the Operator to deliver the Travel Experience (typically the child's name and age). You represent that you have the authority to provide this information as the parent or legal guardian, or with explicit authorization from the child's parent or legal guardian.
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, applicable law, or industry standards.
When we make material changes that affect how we process your personal information, we will notify you by email at least 30 days before the changes take effect (where we have your email address) and post a prominent notice on the Platform. Non-material changes (clarifications, formatting, contact updates) take effect when the updated Privacy Policy is posted, and the "Last updated" date at the top of this document is revised.
Your continued use of the Platform after the effective date of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before the effective date.
You can review prior versions of this Privacy Policy by contacting us.
For any privacy-related question, request, or complaint, please contact us:
If you are not satisfied with our response, you have the right to escalate as follows:
This Privacy Policy is provided in English and translated into Spanish, German, French, and Hebrew for convenience. The English version is the authoritative version. In the event of any inconsistency between language versions, the English version prevails, except where mandatory law of your country of residence requires otherwise.
Our team handles privacy questions and data requests at the same address as customer support. We respond within 30 days for general inquiries, and within the legal timeframe for formal data subject requests.
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