Please read these Terms carefully before using BookingRadar. By accessing the platform or booking an experience, you agree to be bound by them.
"BookingRadar", "we", "us", or "our" means Booking-tours Inc., a Delaware corporation with registered offices at 201 N Brand Blvd, Suite 200, Glendale, CA 91203, United States, which operates the website located at bookingradar.com, its mobile applications, and related social media channels (together, the "Platform").
These Terms and Conditions ("Terms") govern your access to and use of the Platform. They apply to all users of the Platform regardless of country of residence, with the exception of users who are residents of the Russian Federation, who are subject to a separate Terms document available at bookingradar.com/ru/info/terms-and-conditions.
For the purposes of these Terms, the following capitalized terms have the meanings given below:
By accessing, browsing, or using the Platform, or by completing a Booking, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.
You must be at least 18 years old to register for an account or make a Booking. If you are booking on behalf of minors, you accept full responsibility for them throughout the Travel Experience and confirm that you are their parent, legal guardian, or have explicit authorization from their parent or legal guardian.
The Platform is provided for personal, non-commercial use to browse, compare, and book Travel Experiences. You may not resell, redistribute, or otherwise commercially exploit content, listings, prices, or any other material from the Platform without our prior written permission.
You may create an account to make Bookings and access additional features. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.
When using the Platform, you agree not to:
We reserve the right to suspend or terminate your access to the Platform at our sole discretion if we reasonably believe you have violated these prohibitions.
By submitting Content to the Platform (including reviews, photos, comments, or messages), you grant BookingRadar a worldwide, non-exclusive, royalty-free, sublicensable license to use, display, reproduce, modify, distribute, and publish that Content in connection with the Platform and our marketing materials. You retain ownership of your Content. You represent and warrant that you have all rights necessary to grant this license and that your Content does not infringe any third-party rights.
You may submit reviews of Travel Experiences you have personally completed. Reviews must be honest, factual, and based on your own experience. We reserve the right to remove reviews that contain personal attacks, contain unrelated content, appear fraudulent, or violate these Terms.
You may close your account at any time by contacting our support team. We may suspend or terminate your account if you violate these Terms, if your account remains inactive for an extended period, or if we are required to do so by law. Confirmed Bookings remain valid even after account closure.
BookingRadar operates an online marketplace. The Travel Experiences listed on the Platform are offered, organized, and operated independently by Operators. BookingRadar is not the organizer, operator, supplier, owner, or provider of any Travel Experience.
For each Booking, BookingRadar acts in two distinct capacities, both as authorized agent of the Operator:
Limited payment collection agent. The Operator authorizes BookingRadar to accept payment from you on the Operator's behalf. Payment made by you to BookingRadar through the Platform is treated as payment made directly to the Operator and discharges your payment obligation to that Operator. BookingRadar is not the merchant of record for the Travel Experience itself; the Operator is.
General sales agent. The Operator authorizes BookingRadar to market and sell the Travel Experience on the Operator's behalf and to enter into a binding contract with you on the Operator's behalf for the supply of that Travel Experience.
The contract for the Travel Experience is therefore between you and the Operator, not between you and BookingRadar. The Operator is solely responsible for performing the Travel Experience as described.
Operators listed on the Platform are bound by a separate Operator Agreement, which governs the relationship between the Operator and BookingRadar (including content licensing, commission, payout terms, performance standards, sanctions compliance, and indemnification). The Operator Agreement is a contract between BookingRadar and the Operator only and does not create rights or obligations directly enforceable by Travelers.
When you complete the booking flow and submit payment, you make a binding offer to enter into a contract with the Operator for the selected Travel Experience. The contract is concluded when the Operator accepts your offer, which is typically confirmed:
Upon confirmation, you receive a booking confirmation email and your electronic Voucher. Until the Operator confirms a request booking, your offer is binding but the contract is not yet formed.
Prices displayed on the Platform are set by Operators and are inclusive of any applicable taxes and service fees unless explicitly stated otherwise on the booking page. Prices may be displayed in multiple currencies for convenience; the currency of payment is the currency selected at checkout. Currency conversion fees charged by your bank or card issuer are your responsibility.
Payment is processed through third-party payment processors. By submitting payment, you authorize the processor to charge your selected payment method for the full amount of the Booking. We do not store full payment card numbers on our servers; tokenization is handled by our payment processors in accordance with PCI-DSS standards.
Cancellation rules are set by each Operator and displayed clearly on the booking page before you confirm your Booking. By making a Booking, you accept the cancellation policy displayed for that specific Travel Experience.
Standard policy. For most Travel Experiences, cancellation is free up to 24 hours before the scheduled start time, with a full refund issued to your original payment method.
Non-refundable bookings. Some Travel Experiences are offered as non-refundable. These bookings cannot be cancelled for a refund regardless of timing. Non-refundable bookings are clearly labeled on the booking page and you must explicitly accept the policy at checkout.
Operator-specific policies. Some Travel Experiences (typically private tours, multi-day trips, equipment rentals, custom-built packages, and certain seasonal or limited-availability experiences) have cancellation windows different from the standard 24-hour rule. The applicable cancellation window, refund percentage, and any cancellation fees are displayed clearly on the booking page before you confirm your Booking.
Cancellation by Operator. If the Operator cancels a confirmed Booking for any reason (insufficient minimum participants, weather, force majeure, operational issues, or otherwise), you are entitled to a full refund of all amounts paid. Refunds for Operator cancellations are processed within 14 days.
How to cancel. Cancellations must be made through your BookingRadar account or by contacting our support team via WhatsApp or email. Verbal cancellations directly to the Operator are not effective unless also recorded through the Platform.
Refund processing. Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your bank or card issuer.
Date changes, participant changes, and other modifications to confirmed Bookings are subject to availability and to the Operator's modification policy. Modifications may incur fees. Submit modification requests through your account or our support team.
Special requests (dietary preferences, room preferences, language preferences, etc.) are forwarded to the Operator but are not binding unless explicitly confirmed by the Operator in writing.
If you or any traveler in your party has restricted mobility, requires medical care, is pregnant, or has any special need that may affect the Travel Experience, you must inform us at least 48 hours before the start of the Experience. Operators may decline to provide service if special needs cannot be safely accommodated.
You are solely responsible for:
Operators may refuse service if you fail to present valid identification or comply with documented requirements. No refund is owed in such cases.
We strongly recommend that you purchase travel insurance covering trip cancellation, trip interruption, lost luggage, medical emergencies, and other travel risks. BookingRadar is not your insurer and does not provide insurance. Operator-imposed cancellation fees and non-refundable bookings cannot be recovered from us; appropriate travel insurance is your protection against such losses.
If you experience a problem during a Travel Experience, you must report it to the Operator or to BookingRadar support immediately so that the issue can be resolved on the spot. Failure to report issues during the Experience may limit the remedies available to you afterwards.
Reach our support team 24/7 via WhatsApp at +1 646-968-0843 or email at sales@bookingradar.com. Where appropriate, we will forward your complaint to the Operator and assist with resolution.
Neither BookingRadar nor the Operator is liable for failure to perform any obligation under these Terms if such failure is caused by events beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, strikes, labor disputes, infrastructure failures, or extreme weather. In such cases, refund eligibility is determined by the Operator's force majeure policy or applicable law.
We strive to keep the Platform available 24/7 and to maintain accurate, up-to-date information. We do not guarantee uninterrupted availability and do not warrant that the Platform will be free from errors, defects, or security vulnerabilities. We may suspend access for maintenance, security updates, or operational reasons.
Because BookingRadar acts as a marketplace and as the Operator's agent (see Section B.1), we are not liable for the performance, non-performance, or quality of any Travel Experience. Specifically, we are not liable for:
To the maximum extent permitted by applicable law, BookingRadar's total cumulative liability to you arising out of or related to your use of the Platform or any Booking shall not exceed the total amount you paid to us for the Booking giving rise to the claim, or USD 500, whichever is greater.
BookingRadar shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost savings, lost data, or business interruption, arising from or related to the Platform, even if BookingRadar has been advised of the possibility of such damages.
The limitations in Sections C.2 and C.3 do not apply to:
You acknowledge that Travel Experiences may involve inherent risks, including risks of injury, illness, property damage, or death. By making a Booking, you voluntarily accept these risks. Adventure activities (hiking, water sports, motorized activities, climbing, diving, etc.) carry greater inherent risk than other activities; you accept these risks knowingly when booking such Experiences.
The Platform may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or availability of those third parties.
Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms.
The Platform, its design, software, content (other than User Content), trademarks, and logos are owned by Booking-tours Inc. or licensed to it. You may not copy, modify, distribute, or create derivative works without our prior written permission.
By creating an account or making a Booking, you consent to receive transactional communications (booking confirmations, vouchers, support responses, service updates) by email, SMS, or WhatsApp. You may opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in any marketing email.
If any provision of these Terms is held invalid, illegal, or unenforceable by a competent court, that provision shall be modified to the minimum extent necessary to make it valid, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.
We may update these Terms from time to time. Material changes will be communicated by email to registered users at least 30 days before they take effect, and a notice will be posted on the Platform. Continued use of the Platform after the effective date of changes constitutes acceptance. If you do not accept the changes, you may close your account before the effective date and the prior Terms will continue to apply to any Booking already confirmed.
These Terms, together with the Privacy Policy and any Operator-specific terms displayed at the time of Booking, constitute the entire agreement between you and BookingRadar regarding your use of the Platform and supersede any prior agreement on the subject.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or successor entity in connection with a merger, acquisition, restructuring, or sale of assets.
Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
These Terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict-of-law principles.
Any dispute arising out of or related to these Terms or your use of the Platform shall be resolved in the state or federal courts located in Delaware, United States, and you consent to the jurisdiction and venue of such courts.
Notwithstanding the foregoing, if you are a consumer with habitual residence in the European Union, the European Economic Area, the United Kingdom, or another jurisdiction with mandatory consumer protection rules, you retain the protection of mandatory consumer law of your country of residence, and you may bring proceedings in the courts of your country of residence.
For questions, complaints, or notices under these Terms, contact us at:
If you have your habitual residence in the European Union or European Economic Area, the following additional provisions apply:
Consumer rights. Nothing in these Terms limits or excludes mandatory consumer rights under European Union law or the law of your country of residence. In particular, where Directive (EU) 2015/2302 on package travel applies to a Travel Experience that constitutes a "package" within the meaning of that directive, the Operator is fully responsible for the proper performance of the package, and the Operator is required to maintain insolvency protection for refunds and repatriation.
Online dispute resolution. The European Commission provides an online dispute resolution platform for consumer disputes, available at https://ec.europa.eu/consumers/odr. We are not obliged to participate in dispute resolution before a consumer arbitration board.
Right of withdrawal. Under Article 16(l) of the EU Consumer Rights Directive 2011/83/EU, the right of withdrawal does not apply to contracts for the provision of accommodation services other than for residential purposes, transport of goods, vehicle rental services, catering services, or services related to leisure activities provided that the contract specifies a date or period of performance. Most Travel Experiences fall within this exemption, which is why operator-specific cancellation policies apply rather than a 14-day right of withdrawal.
If you have your habitual residence in the United Kingdom, the provisions of Section E.1 apply mutatis mutandis with reference to the UK retained version of Directive (EU) 2015/2302 (the Package Travel and Linked Travel Arrangements Regulations 2018) and corresponding UK consumer protection law.
If you have your habitual residence in the United States, the following additional provisions apply:
Marketplace facilitator. BookingRadar acts as a marketplace facilitator under applicable state law. Where required, BookingRadar collects and remits applicable sales, use, occupancy, or similar taxes on behalf of Operators in accordance with state marketplace facilitator laws. Operators remain responsible for any taxes not collected and remitted by BookingRadar.
Arbitration and class action waiver. For users with habitual residence in the United States, any dispute arising out of or related to these Terms or your use of the Platform that cannot be resolved through good-faith negotiation shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You and BookingRadar waive any right to participate in a class action, class arbitration, or representative action. This Section does not prevent either party from seeking injunctive relief in court for intellectual property infringement.
Right to opt out of arbitration. You may opt out of the arbitration agreement in the preceding paragraph by sending written notice to legal@bookingradar.com within 30 days of first accepting these Terms. Opting out does not affect your other rights under these Terms.
These Terms are provided in English and translated into Spanish, German, French, and Hebrew for convenience. The English version is the authoritative version. In the event of any inconsistency between language versions, the English version prevails, except where mandatory consumer law of your country of residence requires otherwise.
Our support team is available 24/7 to clarify anything in this document or help with a specific Booking question.
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